Programs & services

Micro Enterprise Development program 2012 to 2014, Aawaaj Surkhet Birendranagar :  

This project has been running with the partnership of MEDEP and Nepal Government since last 2 years with Aawaaj in Surkhet Midwest Nepal. Main objectives of program is;

  • To increase number of micro-enterprises being operated by members of poor and excluded groups, with a specific focus on women, Dalit, Janajati and disadvantaged indigenous nationalities in a working district..
  • To develop knowledge, skills and capacity of micro entrepreneurs,
  • To create more conducive and gender-equitable business environment for micro-entrepreneurs focused on forestry, agriculture and livestock.

So far under this project 555 marginalizes women, Dalit, Janajti and youth benefited from different training. The entrepreneurs are given exposure visit, technical support and skills build on. 80% are succeeding to establish small enterprise business.

  • 50 Micro-entrepreneurs’ group Association formation and facilitation
  • nder this project 555 marginalized women, Dalit, Janajatis and youth benefited from different training and being entremets as professional.  
  • 6 agriculture groups formed and registered in district agriculture office.
  • 111 farmers are benefited from vegetable production training and technical support.
  • 88 farmers are benefited from forestry based production training and technology.
  • 51 farmers are benefited from mushroom production.  
  • 45  beekeeping  farm
  • Menthe farming                       16
  • Babiyadoori  production            41
  • Sisnupowder production           14
  • Chhiuri oil production               17
  • Poultry farm                           45
  • Sudhariyako Aran                   12
  • Tailoring                                10

Established three agriculture and livestock cooperative.

Aawaaj has a good track record of implementing programs in the country since its establishment in 1999. Since the beginning Aawaaj is working in partnership with BICE International and collaboration with different organizations in National and local level. Some of the notable programs are: -

  • Breaking the silence on sexual abuse and exploitation through social mobilization
  • Establish community support mechanism(CSM) against gender based violence of children and women
  • Vocational training and employment opportunities for young women
  • Education support to poorest of the poor children especially for girls
  • Campaign against gender based violence, child sexual abuse, exploitation and trafficking
  • Child Protection- Interim Care, fostering, Social Integration of Children
  • Counseling, Care and Support ( psychosocial, legal, medical, and economic support)
  • Social Integration to women/children that faced violence
  • Temporary crisis support Center for women and children that faced violence
  • Community and family mediation for the minor degree of violence
  • Child friendly spaces (CFS)
  • Child Saving Group Programme
  • Child Help line free phone number (1098) and outreach service for children
  • Lobbying and Advocacy
  • Research and Study
  • Women access to justice

Child Friendly Space (CFS)

Child Friendly Spaces Aawaaj is running Child Friendly Spaces for the protection and care of vulnerable children. The CFS is a structured in safe place where children and youth meet their peers to play, learn competencies and skills to deal with the risks they face, be involved in some educational activities and relax in a safe place. It gives the children the sense of safety, structure and continuity that provides support. It gives them a sense of belongingness after having been displaced. It builds cohesion and a sense of community. Children who are from marginalized community used to come for tuition classes to improve the school performance and child friendly activities to build the confident. In overall CFS has provided children a platform to show their inner potentiality.

Target Children Beneficiaries for CFS and Child Saving:

Community Level

  • High Incidence of Abuse/Addictions/Poverty/Crime
  • Lack of Law Enforcement Capacity / Commitment
  • Lack of Prevention and Protection Mechanisms for Children
  • Lack of Access to Primary Education & Basic Health Care Services

Family Level

  • History of Sexual Abuse / Domestic Violence among One or Both Parents
  • Female Headed Household, esp. no property rights
  • Illiteracy in Parents
  • Lack of Parenting / Discipline Skills
  • Extreme Family Poverty / Unemployment of Parents, inc. Children not in school, poor food security,    large family debt, poor housing, poor health care,
  • Lack of Understanding of Sexual Abuse /Legal Mechanisms

Individual Child Level

  • History of Physical/Sexual Abuse, Neglect or Bullying of Child
  • History of Child Substance Abuse
  • Child with Disability
  • Child is Especially Unattractive, especially discriminate against girls
  • Child is Extremely Shy / Poor Social Skills
  • Child is Isolated in Family / Community (lacks social/protection network)
  • Child is Out of School / Illiterate
  • Child has Lack of Nutrition and Poor Hygiene
  • Child Working / Living Away from Biological Parents
  • Child Lacks Understanding of Sexual Abuse /Legal Mechanisms

Child Participation:

It has found that the participation of children and its mobilization to address the issues at grass root level has taken positively by all stakeholders. Children are speaking up and demanding to get services from NGOs, DCWB, DEO, VDC, WCO and DHO. Their self-confidence and strength has also increased due to group solidarity. The children indicated that when they came in the training they have a chance to share their issues. This also helped them in solving their problems through sharing and discussions."Previously I was not a members of both child saving group and CFS, I was very unaware about extra know ledges, I was limited only within my books. But after the affiliation of this group I got involved in various activities. Previously I was unaware about children’s problems; I do not know that simple teasing may also affect children. But now I have changed a lot; my parents and teachers have also noticed these changes on me.” Now I am able to aware others about creating secure environment to children”- A boy of child saving group. They demonstrated their capacity with strong resilient and can manage their lives. They can identify the issues and refer the children to different organizations to receive the services. The children stated that they have to listen to the children, and also to meet children's need as per condition. It was repeatedly mentioned by all children " now we move ahead and develop confidence ourselves and to look after other children and secure their future”. Those people who were against them now support and pay a good respect. In the beginning, the children did not talk with each other but now they have started to trust each other and create a positive environment for building their strength. They developed confidence, self respect, and learned to solve their problems by themselves. As they were worried about themselves, they mentioned that children have to be loved and cared which has helped in making their life comfortable.

Child Saving Group

Child saving group is formed in Birendranagar municipality ward No.4, 6 and 11, with an objective to build a daily saving habit of children, protect Children from problem they might face in daily life as well as to prevent them from vulnerability and to make them self independent in future .Most of those children’s families reside in the river bank, worked as a daily waged worker and are in extreme poverty. In all total there are 295 children and among them most of the children came from marginalized community (Dalit) these children are also engaged in daily waged work along with their parents after school and in holidays.

These children’s work as stonebreaker, wash glass in factory, rag picking and garbage .The children on weekly bases come in a group to deposit money they earned from work and pocket money given by their parents.


Mediation is done to manage for the minor degree of violence in the community and family. Once the mediation process proceeds and understanding between the two parties is made along with community
Then the person affected will return to his or her own place. Following are the steps followed in the mediation process.

  1. First step: Identifying the concern person
  2. Informal interaction
  3. Problem Identification

How to start Mediation

  • Have to listen actively the problem of problem-faced people.
  • When the problem-faced people are sharing their problem in between mediator should shake their head by saying, “yes ...yes”. go on”
  • Mediator have to support the client by saying you mean to say this….in odd situation where client is not able to express.
  • Mediator should summarized the first party problem or client problem by saying this are the thought of first party now let’s listen the second party, mention the main point and listen them actively and mediator
  • Should shake his or her head saying, “Yes ...yes” and summarized the points at last.
  • For the problem faced people identifying the problem at first its affect and informed about its effect.
  • Mediator should prioritize the good point of both parties and should repeat them.
  • Mediator should encourage both to come in conclusion by identifying their weakness and make them realize that it is their problem, what are yours hidden interest, take decision on how to solve problem.
  • Mediator should not show biasness to either party should behave equally.
  • Create win -win situation for both parties, if they both are not agree mediator should not force them to take decision.
  • The process done with the parents who are not fully aware of the problem Faced by the children:

PROBLEM: Thrash by the Father

Problem referred by the district child welfare board Surkhet to Aawaaj for the counseling and mediation support for the case of 10 years old boy from Uttarganga VDC ward no.8,Masurikhet, who was beaten by his father. One of the examples of Process of Mediation:

Mediator: Namaste, are you fine. What are you doing? We are here to talk with you, are you free. Can you give us some time to talk with us?

Father: Why, what is the work purpose of discussion, on what? Tell me.

Mediator : We are from Aawaaj we are here to talk and discuss with you all who are there in house, to whom you want to keep in discussion; call them lets interact with everyone.

Father: Calls his brother, neighbor and arrange the place for interaction.

Mediator: (after everyone came) lets introduce one self first and then we can start the discussion   and then asking from where to start.

Father: Let us start the introduction from your side.

Mediator: First mediators introduce themselves and then serially ask the Presented people to introduce themselves.

Mediator: After the introduction, the mediators introduce themselves like we are from Aawaaj. Have you heard about this organization and its work? (Most of the people said that they are aware about Aawaaj)

Mediator: Most of you are aware on the working areas of Aawaaj, as

Aawaaj work against the domestic violence and child sexual abuse and exploitations, as well as trafficking. Today we are here with the case of Ram Bahadur, who has beaten his own son so brutally. Now we are here to know what had actually happen from you and also to listen your views (We already had counseling with your son, as per that session) while your son was studying around 9 pm you came drunk and you thrash your wife and while your son came in between saying don’t beat the mother you start beating your own son till his ribs get broken?You  kick down your son? Is that true? Now, tell me what is your point on this statement?

Father: I have not thrashed my son. No one beat own son?

Mediator: You are saying that you have not bitten your son, but your son is injured he has marks in chest and back. If your son had to gone through severe injury and had to do treatment that will
Do that? Do you know that you even cannot beat your own child like this? If you behave in such way, you have to go through legal procedure. In district to see such cases of children in the chief
Of district administrative office, district child welfare board has been established.

Father: It was not intentional, I was scolding my wife and was trying to use hand on her; he came in between and were injured.

Mediator: She is your wife, is this way to treat a wife by beating so brutally?

Father: I also do not mean to hit my wife. My wife uses her mouth too much, she does not obey me, and it is all Happen in anger and in trip of alcohol.

Mediator: Do you realize, how did your son felt when you thrash him?
Father: He must have felt bad.

Mediator: You told us that he must have felt bad, do you think your son will behave in same way like you did When he will grow old, what he learned from you, due to your behavior what he has Gone through? What you want your son to be and what you want to make?

Father: I want to see my son’s progress, I do not want him to involve and Make habit of alcohol.

Mediator: What changes is needed for you to make your son study good?

Father: I have to behave well in my house, I have to quit alcohol, and my wife also needs to respect me and my Son has to study hard. We all need to control and change our behavior now; I will take my son for treatment.

Mediator: You told that you committed mistake while you were drunk. You want to make your son a good man; you want him to study well and not to have habit of alcohol.”And your dad had even told that he will do medical Treatment for you, he committed this while he was aggressive”. What is your thought about this statement?

Son: Yes, as father had said he will not repeat this mistake again but I need a paper for proof and he needs to Sign it.

Mediator: What do you say, can we make contract paper for both.

Father: Ok if needed we can make it!

Mediator: Now both the parties make the list of their weak point, then Mediator read out, now onward father will not hit his son and wife, and child need to respect by both parents. Both the
Parties’ sign the compromise paper and both were in win- win situation.

Mediator: OK let us end this here. This signed copy will be in office for the Record and if you want, we can give 1 Photocopy of signed copy. We hope this type of problems will not repeat. Namaste and
See you again bye……



aawaaj chart

Aawaaj has been providing counseling care and support to people who are in need especially to violence survivor and vulnerable women and children. Aawaaj has an experienced and trained counselor who provides counseling to the sufferers of violence hence helping to build their self-confidence; self esteem, self -respect, self-reliance, bring positive feelings in their own life, and help them live in the society with dignity. Working Strategies that we Believe and Important
For the Positive Impact to Survivors

1. Respect and Dignity

  • To find their own identity, aware on self respect - I have full right over my body, its not my fault, I am not alone- drawing
  • Active Listening in a way s/he feels that we are caring you
  • Raising voice to get justice continuously with allies, family
  • Believe what’s the survivor said and understand her sense,
  • Develop self-strength of survivors and able to control own rights and have decision-making capacity- encourage….
  • Work together; let them understand and recognize the problems; together think and explore the ways to address the problems and respect survivor’s views, participation.
  • Maintain confidentiality through out the process

2. Empowerment


  • Give opportunity for skills, fun, play, song, game, and dance
  • Ensure her / his safety and look after short term basic needs
  • Positively influence Men’s and Boys who are change makers
  • Give information on legal rights, women and children rights, legal procedure and services provided by Aawaaj, authorities
  • Active participation in development activities through awareness, training and skills for good results
  • Exploring resources for solving their own problem through linkages and Support economically self sustained activities
  • Support school fees, personal safety training/peer education and follow-up meetings to protect survivors.
  • Engage to play the supportive role in community to manage and referral the affected person, monitoring and follow up of economic and education support, and identify those children and women who are living in violence and Abuse.
  • Sharing feelings and problems among survivor network
  • Vocational Skills training, business entrepreneurship and life skills, Job placement in local area or start self employment

3. Participation of Survivors

  • Facilitate family and community mediation and seek survivors participation for their own or while it happened to others
  • Engage them at community for the immediate reporting, involve them in various awareness program, emotional support to other children and women who have similar problems
  • Visit on the spot after reporting and interaction with people to whom survivor’s feel important;
  • Facilitate the survivors to work as change makers at community, and schools to end violence, abuse, neglect
  • Creative Arts ( drawing, song, dance, street drama, Events (competitions, campaign, media/press releases

4. Partnership and Sustainability

  • Working on what local resources, skills is available at community for long-term emotional and social recovery to promote protection and survival, development rights and to restore dignity of survivors
  • Work with authorities for justice, Application Assistance, friends for legal process, birth registration, lobby to compensate Half salary, food and fees for children education
  • Working with private sectors and their support to provide job.
  • Build capacity of existing groups, Establish Support System, linkages with CSM, child group, Creating Conducive Environment through coordination and collaboration with authorities, civil society and various groups
  • Support the strength of families and communities and work with them
  • Para counselors in each district to support survivors as per need. What We do in 1st session of counseling?
  • Greetings and welcome, allow to drink water , tea
  • Pre information – Name, from where it come, why they visited at Aawaaj
  • Again welcome politely and emotional support in counseling room, see the situation, Rapport building, introduce each other
  • Relaxation -allow to take rest, sleep,
  • Listening the affected person, make immediate plan by counselor

Staff Preparation

  • The place for counseling, level of sitting
  • News print, colors, play materials, flip chart,
  • Drinking water, emergency kit-
  • Level of closeness, -talking, sitting in L shape
  • Care the dress up of counselor
  • Time preparation,

What we not do in counseling

  • Not discrimination based on caste/ ethnicity, gender, age, disability, status, geography,
  • Not raising any expectation and not promising things which we can’t do
  • Not pressurized to give information if they are not ready and make ensure to prevent from re-victimized
  • Do not disclose with their status without consent of her / his
  • Not increased fear, humiliation, or sadness, not labeled, blame, guilt
  • Do not ask too many questions at a time and don’t show the power Working with family
  • Regular home visit, family counseling ask them not to leave children alone,
  • Inform parents what to talk, what shouldn’t talk and how to talk with children. Do telephone or contact in case of emergency
  • Invite them in our program, training or send parents to attend meeting, workshop organized by others
  • Legal information, economic support and scholarship support
  • Ask them to join in network, women group, CSM

Child Helpline (1098)

Aawaaj has been operated free child helpline (1098) in Surkhet, Bardiya and Dailekh districts in collaboration and with co-ordination with Ministry of women and child social welfare, central child welfare board, district child welfare board, district development committee and Nepal Telecommunication since 2010. A child helpline is a phone and outreach service for children. It is accessible to all children whenever they require assistance or just need someone to talk to. A child helpline places children and their protection as its core principle, providing emergency assistance and linking children to long-term services. A child helpline is accessible to children and young people around the clock, free of cost and enables them to contact someone in any emergency. It provides children and young people with an opportunity to express their concerns and talk about the issues directly affecting them. A child helpline is founded on the belief that children and young people have rights, and that they can identify their problems. Phone calls from children are received in contact centers, where helpline staff and volunteers attend to the calls. The helpline team member will go out, meet the child and help the child to safety. The helpline will have to act immediately to get the child out of the dangerous or emergency situation and after that make sure the child is linked to the appropriate services for long-term follow up. Government of Nepal, Working Procedure of Child Helpline-2064 (2007)

Defines the term 'children at risk' indicate the following children.

  • Street children
  • Children at high-risk labor
  • Lost and abandoned children
  • Children in bonded labor or forced labor
  • Children who are victims of physical and mental torture, discrimination, exploitation of labor and misbehavior
  • Children who are suffered from severe illness, accident and disaster
  • Children of arrested or imprisoned parents or children in conflict with law
  • Children living under difficult situations
  • Children who are victims or are prone to sexual harassment, sexual abuse and trafficking
  • Children seeking psycho-social counseling.
  • Children affected by armed conflict and wars
  • Children who are victim of insolence

Name: Hari Bista
Address: Bindabasani- 3 Dailekh
Age: 16 years

  • Differently able children was lost and had come to district.
  • At first Hari Bista came to district, it was his first visit as he was differently able he was unknown with the place so he was been found by Dhana Shyam Thapa( A local resident) and brought in contact with Aawaaj child helpline section. It was found that the Child was orphan.

Changes seen in child after visiting Aawaaj

The children’s families were unaware about his missing; his elder father and mother were contacted by the Aawaaj team and was hand over to them. Child was happy to see his parents back and wanted to go with them with whom he was previously living Examples of children who took the child helpline service from Aawaaj

Name: Suresh Rawal
Narayani Municipality -8 Simada
18 years

  • After the failure in School Leaving Certificate (S.L.C) examination, the children ran away from his house
  • He had thought to commit suicide
  • After he left home he does not like to return back
  • He likes to stay alone, in isolation
  • Even his parents told him to do hard work, he deny and ran away from his home.

Changes seen after coming in contact with Aawaaj Dailekh

In the initiation of Aawaaj the parents were brought for mediation, mediator told them to withdraw their tension that is created due to their son’s failure, he will pass it next year thus, think positively

Name: Sundari Bali
Age: 16 years

As she failed School Leaving Certificate (S.L.C) examination, discussion
Was done with parents.

  • After parents scolded her she felt she is alone
  • Her self-confidence has gone down, does not like to talk, she started to feel she could not pass the exam.
  • She thought of killing herself instead of going home.

Changes seen after coming to Aawaaj

After Aawaaj contact her parents and had mediation, the girl had little raisin up and her suicide thought has gone. Her confidence had boosted, she began to think have to study hard, one day success will come. Her Parents also developed positive thoughts that if not now,

Some day she can make it. At last, she was told to study hard rather than engage in house hold work. Moreover, create good environment for him. After discussion with the parents and the children, the child has developed self-confidence and was able to speak clearly. During the mediation, he was motivated to struggle in life to archive success. In addition, he promised to do hard work and get success in his studies next time.

Name: Janaki Shrestha
Address: Narayani Municipality-1
16 years

  • Due to the Bad rumors (unwanted relationship with boys) in society the children got beaten by her mother.
  • In first phase of counseling she convey that she was blamed as being involve in bad work in society.
  • Due to massive torture in house her condition was terrible, she was afraid of people, if someone comes near her she does not want to face them and cry only.

Changes seen after coming to Aawaaj

  • After discussing with her parents, they realized their mistake and committed that in future they will not repeat these mistake again and at that time children was asked to forgive them for their behavior.
  • She convinced her parents saying she will concentrate on her studies now onwards.
  • She promised her parents that she will walk in right direction, after that parent also believe her and showed love and care.
  • She has accepted the society’s humiliation in positive way and started studying well, she is working hard to change society’s attitude toward her.
  • She is well behaved in her house, she is happy now.